FAQs

Where do you deliver and is there a delivery cost?

We deliver to all locations within Victoria and Tasmania. Whether you're in the heart of Melbourne or nestled in the serene landscapes of Tasmania, our delivery services cover every corner.

Delivery schedules vary depending on the area within Melbourne,

 Melbourne Area

 Delivery Days

 Melbourne CBD

 Daily - Monday to Friday

 Melbourne Metro – West & Northern Suburbs

 Monday and Thursday

 Melbourne Metro – East & South Eastern Suburbs

 Tuesday and Wednesday

 Melbourne Regional

 Dispatch daily from our warehouse to third party courier partner

Please note: Most Melbourne Metro and Victorian Regional orders over $225.00 are Freight Free. Orders under $225.00 will incur a freight charge of $25.00 for Metro and $30.00 for Victorian Regional areas.

Order cut-off time is 6am Monday-Friday. Orders placed after 6am will be processed for delivery on the next available day for your area: Eg. If your delivery days are Tuesday and Friday, an order placed after 6am on Monday will be processed and delivered on the Friday. (Note: Freighted orders are dispatched from our warehouse within 2-3 business days of order confirmation.)

Do you deliver outside of Victoria and Tasmania?

No, currently we only deliver within Victoria and Tasmania. If you are inquiring from a different state, please refer to www.essentialwholesale.com.au for further assistance.

What are my payment options?

  • If credit terms have been approved, all the usual payment methods apply - EFT, credit card, cash, cheque - or if you choose, you can leave your credit card details with us and consent to our processing payment on your behalf.
  • Cash on Delivery (COD), payment is required when placing an order.

Please note: Effective 05 February 2024, all card transactions will incur a surcharge of 1.2%

Do you have a representative that could visit?

Yes we do have customer service representatives available in the Melbourne region. If you would like a representative to visit your location, please do not hesitate to reach out to us at wholesale@essentialingredientvic.com.au or  call us at 03 9520 3277 to schedule a visit.

How do I check the status of my order?

Please contact our wholesale office 03 9520 3277.

What do I do if I'm missing items from my order?

Firstly, please check the your invoice as any items temporarily out of stock will be noted there. Please contact our wholesale office  on 03 9520 3277

How do I add to my order?

Please contact our wholesale office 03 9520 3277 or place another order through https://portal.essentialingredientvic.com.au/ requesting to combine orders

Where can I visit The Essential Ingredient stores?

Prahran VIC
Prahran Market, Elizabeth Street, South Yarra VIC 3141
03 9827 9047
mail@essentialingredientvic.com.au

South Melbourne VIC
266 Coventry Street, South Melbourne VIC 3205
03 9682 3414
mail@essentialingredientvic.com.au